Shipping policy
Shipping & Delivery Policy
Thank you for shopping with us! We are dedicated to delivering your orders quickly and safely across the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).
🚚 Shipping Times & Rates
We partner with premium regional couriers to ensure your package arrives securely.
| Country | Delivery Time | Shipping Cost | Free Shipping Threshold |
|---|---|---|---|
| United Arab Emirates | 1 - 3 Business Days | AED 20 | Free for orders over AED 200 |
| Saudi Arabia | 3 - 5 Business Days | SAR 20 | Free for orders over SAR 250 |
Note: Order processing takes 1 business day before dispatch. Orders placed on Fridays/Sundays or public holidays will be processed the next business day.
💳 Cash on Delivery (COD)
We welcome Cash on Delivery across both the UAE and KSA to make your shopping experience stress-free.
- A small COD service fee of AED 10 / SAR 10 applies to cover courier handling costs.
- To avoid fees and enjoy faster contactless delivery, we highly recommend paying via Credit/Debit Card, Apple Pay, or Tabby/Tamara.
📍 Address Requirements & Delivery Smoothness
To guarantee the fastest delivery without delays, please ensure your delivery details are complete:
- For KSA Customers: Please provide your National Address (Building Number, Street, District) or your 8-character Short Address (e.g., RAGI2929).
- For UAE Customers: Please provide your Villa/Apartment number, Street Name, and Emirate.
- Phone Number: A valid, active local mobile number is required so the courier can coordinate the exact delivery time with you via call or WhatsApp.
🔍 Order Tracking
The moment your order leaves our warehouse, you will receive an Email and/or SMS with a tracking link. You can monitor your shipment’s journey in real-time directly through our courier partner's portal.
📦 Customs, Duties, and Taxes (No Hidden Fees)
- What you see is what you pay. All product prices listed on our store for the UAE and KSA are inclusive of local VAT customs duties.
- There will be no surprise charges or extra customs fees collected at your doorstep upon delivery.
💬 Damaged or Missing Items? We've Got You Covered!
Your trust is our top priority. If your package arrives damaged, or if an item is missing, please contact our support team within 48 hours of delivery at spiretrend.shop@gmail.com . We will investigate instantly and send a replacement or issue a full refund immediately.